Last Updated: 06 March 2025
At Xetog Digital, we value customer satisfaction and strive to provide high-quality software products and services. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds may be processed.
1. General Policy
- All purchases made on Xetog Digital are considered final and non-refundable unless otherwise stated in this policy.
- By completing a purchase, you acknowledge and agree to this policy.
2. Cancellation Policy
- Orders for software licenses or digital products cannot be canceled once the license key or download link has been issued.
- For subscription-based services, you may cancel your subscription at any time, but no refunds will be issued for the remaining period of your subscription.
- To prevent auto-renewal, cancellations must be requested at least 7 days before the renewal date.
3. Refund Eligibility
Refunds may be issued under the following conditions:
3.1 Defective or Non-Functional Software
- If the software purchased from Xetog Digital is defective or does not function as described, you must contact our support team within 3 days of purchase.
- Our team will attempt to resolve the issue. If we are unable to provide a fix, a full refund may be issued.
3.2 Duplicate Transactions
- If you were mistakenly charged multiple times for the same purchase, you are eligible for a refund of the duplicate charges.
3.3 Unauthorized Transactions
- If you suspect an unauthorized transaction on your account, please contact us immediately. Refunds will be processed after verification.
4. Non-Refundable Items
Refunds will not be provided for:
- Change of mind or accidental purchases.
- Software that has been successfully downloaded, accessed, or activated.
- Software that has been misused, altered, or modified.
- Subscription payments after the renewal date.
- Promotional or discounted items.
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [Your Email Address] with your order details and a description of the issue.
- Our team will review your request and respond within 3 business days.
- If approved, the refund will be processed to the original payment method within 7 days.
6. Chargebacks & Disputes
- If a chargeback or payment dispute is filed without first contacting us, we reserve the right to suspend your account and restrict future purchases.
- We encourage users to reach out to our support team to resolve any issues before initiating a dispute.
7. Changes to this Policy
Xetog Digital reserves the right to modify this policy at any time. Changes will be updated on our website, and continued use of our services implies acceptance of the revised policy.
8. Contact Us
If you have any questions regarding this Cancellation & Refund Policy, please contact us at [email protected]
By purchasing from Xetog Digital, you acknowledge and agree to this policy.